Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. The ResidentPortal App can be customized by property management to only accept certain payment types (eCheck, credit card, recurring) on certain days. There was an issue processing your request at this time. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. Admissions:336-538-1572 Other inquiries:336-538-1500 Twin Lakes Community 3701 Wade Coble Drive, Burlington, NC 27215 Community Feed: There's always something happening in your community. ResidentPortal can be customized by property management to only accept certain payment types (eCheck, credit card, recurring) on certain days. You can verify this by entering your bank account information into the app to check the fee. The ResidentPortal App can be customized by property management to accept partial payments or require payments in full. With ResidentPortal, you can take care of it all! Amenities: Reserving amenities is easier than ever. Set up an Automatic Payment and never worry about paying your rent on time again! The flexible design and comprehensive customer features of Entrata' web tools have boosted our leasing activity and resident retention. Amenities: Reserving amenities is easier than ever. When moving to a new property, you will be directed to a new "Select Your Property" screen, where you will see "[your property name] - NEW" in the list. However, the property management company determines what day charges are posted and made visible to residents. First Time User. Submit and track maintenance requests anytime, anywhere. Click on the Circle in the top right corner of your screen (it may be your profile picture), 3. In order to provide the ResidentPortal App free of charge and to provide high quality services to renters such as yourself, there is fee associated to most/all payment types. Allow residents to review renewal offers and even sign their lease from the ResidentPortal. Resident Alerts: This new section provides alerts that apply to you specifically. Documents, Action List, Directors Report, Financials. You will also be sent an automated Payment Receipt email from your property, once the payment is received. When a payment is made through ResidentPortal, your balance due will usually update immediately. Click the hamburger icon to open the Main Menu. Here you can see Open Requests, Past Requests, and contact information from your property. To delete, add, or edit Recurring Payment information, select Payments from the menu sidebar (or bottom bar on tablet and mobile), then navigate to the Auto-Payments tab. The ResidentPortal App has the ability to display charges prior to the 1st of the month. Add to Wishlist. If you do not have this code, reach out to your community manager and they will be happy to provide it for you. Some properties may also allow partial payments before the first day late, after which time they may require payments to be made in full. Recurring Payments: Easily schedule new auto-payments, ensuring your rent will never be late. We allow pets which are up to 100 pounds on our first floor, and up to 50 pounds on our second, third and 4th floor. Why can't I make a partial payment/Why do I have to pay in full? Please allow up to 30 minutes for the payment to update. Unfortunately, the ResidentPortal team is unable to provide assistance with problems in your community (noise, trash, maintenance, smoking, neighbors, etc.). Click on"Make a Payment" on the Right side of your screen, 3. MAINTENANCE REQUESTS Submit online maintenance requests and check the status of your requests. Resident Portal. I have submitted feedback about many issues in my community, why haven't I received a response? Unfortunately, the ResidentPortal App team is unable to provide assistance with problems in your community (noise, trash, maintenance, smoking, neighbors, etc.). Approval is required prior to bringing your pet to the community. Have an idea that will make the app better? RentNotify: Sends push notifications to your device, reminding you to pay rent. ", 3. To delete, add, or edit Stored Billing information, go to the main menu of the ResidentPortal App and select Payments > Stored Billing. Properties can now offer services like Laundry Service, Dog Walking, or Maid Services for residents who need a little help. With ResidentPortal, companies can accept rent payments online, saving both time and money for on-site management teams by eliminating manual check processing. Stay up to date with the latest news from Entrata. Messages are displayed upon log-in. Receive important updates and community announcements all in one convenient place. The app uses mobile friendly technology to reduce the amount of effort required for your residents to pay rent, submit maintenance orders and communicate with your on-site staff. ResidentPortal gives property managers tools to communicate easier and reduce turnover. After that, you can quickly change your property or unit by selecting "Change Unit/Property" from the app main menu. Mobile Friendly/Responsive Templates: Our new ResidentPortal was created with mobile in mind. Entrata, Inc. (“Entrata”) is dedicated to ensuring digital accessibility for people with disabilities. Provide secure access to community information, payment and maintenance portals 24/7. Contact your Property for more information. How do I update my address/other contact information? If you do not see this area of the app, this means your property management company has disabled the maintenance request function. Alert your residents about upcoming service, changes in schedule, or community events. 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