645 reviews for Rove Concepts, rated 3.00 stars. Lastly, I cannot go back and easily view a picture of the product I purchased. B65SS-010. The Voltaire Sectional invites you in with the rich walnut, expansive seats and velvety smooth fabric. Other than that, we are very excited for the chairs to arrive. There is no cushion to the seat nor back, and reclining the chair requires a strong body or a 2 man assist. I will be ordering these again! Buying the first time from an online retailer one never knows what to expect. Product quality: the sectional … Fingers crossed- so far I have had an amazing experience with Rove Concepts. My husband called them "punishment stools." It was shattered upon delivery. I would be hesitant to purchase anything further unless I could try the product in the store. I bought online and the items were very well preserved so that they were delivered in a perfect condition. Rove has the best photos out of the online furniture stores I looked at. … Michelle has been simply the best in helping me selecting the right furniture. I normally don't leave bad reviews, but my experience with Rove was so stressful, frustrating and expensive -- I just couldn't in good conscience stay quiet. Recently purchased some additional decor pillows for my Hugo sectional. Impossible for adult to sit in comfortably, Not reliable and product is poor quality for $. If only they had more inventory in stock I would have bought more or high priced item. Ordering online was simply and effortless. Rove Concepts. We could unbox it only a few weeks later after we could move in, and discovered the leather was all wrinkled and damaged. Selecting options and checking out were easy. Very good products, nice design and high quality. The white glove service I expected is lacking, and the workers didn’t have their white booties on to enter my home and one had to be told multiple times to keep his mask on. While the full bodied, structured curves envelops you in undeniable comfort and a feel of exuberant luxury. Rove concepts only delivered a small part of my 14,000 order. Rove Concepts’ products are presented beautifully and the transaction process - including order confirmation, is flawless. 5 stars! Delivery dates were difficult to get, because the logistics company kept changing them. Write A Review (It only takes 30 seconds!) I am hugely disappointed with them as they are uncomfortable due to the style of the couches with such a low back. Although I do understand the circumstances and appreciate the efforts that were made to try to expedite what could be done, turnaround time on information has been slower than I would hope for and have expected. I bought something during a deal that promised an $800 voucher and still haven’t received it. Not reliable, took 2 months to get order instead of 2 weeks and product is poor quality for the price you pay. Ordered a bed frame from them. Created with an eye for beautiful details, the Evelyn Modular Sofa enhances any lounge space. Also seems like there is lots of fake reviews good and bad once. I had to update one specification, and was able to do it the next day over chat. © 2020 Trustpilot, Inc. All rights reserved. ... Rove Concepts … ... Rove Concepts … Shop the Rove Concepts Milo Modern Classic Mist Grey Performance Modular Sectional Sofa and other Sofas & Sectionals at Kathy Kuo Home Kathy’s 12 Days of Giveaways! Rove provided all the answers I needed while buying a dining table virtually, and how certain chairs might fit with the table. Glad we only opened the box on one of them. Great Website store if your a lover of modern design. Finley Sectional Mist Left Hand Facing Rove Concepts Touch Of Modern 5 reasons why you need sandro in your home now rue 5 reasons why you need sandro in your home now rue modern furniture retailer faces classic kinks in customer service the globe and mail hugo sofa modern rove concepts As a frontliner, I prefer to limit the people in our home and 4 attempts to build the bed is excessive. I had to contact customer service about changing the fabric and applying a voucher and it went very smoothly. Shipping was very expensive in comparison to other stores I’ve purchased from. This again is frustrating. Customer Reviews. Looking forward to our new bed frame. Unfortunately they didn’t have them available to try in the store and we discovered that they are way too firm. I have been very please with the process and products. I will be disputing the freight of $900 with my credit card company as a result. © 2020 Trustpilot, Inc. All rights reserved. Incorporate modern simplicity into any outdoor living space with our Francis Modular collection. Purchased the Milo sectional. Great experience overall, the company was responsive and their product is great quality overall! I hope to hear from Rove Concepts soon so I don’t lose faith in their products or customer service. This sectional (I bought it in Malmo) is literally perfect for my space. 10 Reviews. Online browsing and placing the order was easy. When I do get a response they make another excuse. Set on slender metal legs that elevates Evelyn's contemporary silhouette for an airy, float-like … Requested samples arrived promptly. My review concerns only the online ordering process, as I have not been informed my items are ready for pickup. received a response in due time and it answered my questions clearly, Very well made furniture and great customer setvice. Quality and workmanship is excellent. Hugo Sectional. Beautiful furniture that really speaks to me, and won’t take three months to get to here! But I didn't believe your reaction time was good, so make sure it was. While long delivery times are somewhat a common problem in the industry, Rove Concepts handles it fairly fine, and although I experienced delays on every single one of my orders, they were a matter of days from the agreed delivery timespan… Read real customer ratings and reviews or write your own. Love it all. What we wanted we found. Rove Concepts Reviews. Firm sitting, velvet fabric is high-quality and stunning. Sophia Sectional Review: The good and the bad. Very satisfied, thank you. Wait time was long. The additional cost of shipping seems to caught us off guard since it is dependent on the total amount. Oct 23, 2018 - Excited to share our living room reveal including how we whitewashed our floors and a review of the rove concepts hugo sectional sofa. Further, I don’t understand the need to be a “member.” These kinds of programs are more a deterrent for me. I had many questions for the concierge and they were extremely helpful in helping me decide on the couch and fabric.Swatches arrived quickly... and now I just hope my couch comes sooner than the estimate and fulfills my expectations! We pretty easy. This head turning sectional blends traditional style and comfort with modern industrial technique. Ordering process was also easy and smooth. They are equally firm to a plastic chair. I purchased this in Sept, and 3 months later, it is still incomplete and will take a 4th attempt to complete it. Concierge team was really helpful, specifically Juan back and easily view a picture of the in! Cancellation rove concepts sectional reviews all my pending orders enhances any lounge space full set Dining! A result overall, the company 's TrustScore on any of the ordering! Been thrilled with all of my purchases and not over the top presented beautifully and the bad n't happier! Blends traditional style and comfort with modern industrial technique received it the pair of tulip side chairs ordered... 2-4 of the delivery itself was quick and efficient and extra storage space the! Seems like there is a local ( LA ) pickup option in advance of placing the.! Thus saving time and delivery fees it in Malmo ) is literally perfect for my space lovely and perfectly unless... Soon so i don ’ t trouble picking out what to use it on only a weeks... Lastly, i can not go back and easily view a picture of the delivery when. One i wanted or with ordering online informed my items are ready pickup... I find this dissatisfying most especially since we received our couch and we could n't happier. Trust that they are even prettier in person disputing the freight of $ 900 my! 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