Departments have become better at sharing platforms and components, code, patterns and bes… It's also a cultural change that requires organizations to continually challenge the status … It outlines how the government will use digital methods to transform the relationship between the citizen and state. Digital transformation is not just about new technologies, but requires an overhaul of organizational structures, governance, work processes, culture and mindset. Better online user experiences for citizens. At the recent WEF Annual meeting in Davos much discussion centered around the need for public-private collaboration to overcome global challenges - ranging from climate change to economic inequality. All sections of society can participate in the process of urban development and reform. Many of today’s most fundamental challenges — urbanization, globalization, pollution, water shortages and climate change — can be tackled with smart infrastructure developments such as connected cars, electric vehicles, smart power grids, energy-efficient buildings, Internet of Things (IoT) networks and open data portals. Only then will governments capture the wider benefits that digital transformation can bring to people and society. This involves working with private businesses to provide enhanced 4G and forthcoming 5G networks, and data centers; create high digital literacy among citizens; promote digital inclusion; and enable secure access to services, through digital identification systems. Digitalization is both a hindrance and a help in this struggle. 11 Benefits of Digital Transformation for Local Government By govpilot In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents. By harnessing digital to build and deliver services, the government can transform the relationship between citizen and state. Because digital transactions are generally faster, more convenient and mobile, they are fast becoming the preferred channel for citizens to access government services. These digital technologies can help governments to: And yet, despite some pockets of excellence in innovation, most governments are lagging behind the corporate world in harnessing the power of digital. © 2020 EYGM Limited. “Giving officers the modern tools they need to help them solve incidents and problems without needing to return to the police station has improved our performance and efficiency dramatically.”. Enabling success in digital government. Less burden on IT (when delivered with cloud-based technologies). It also provides the means for service provider organizations, family and carers to access and share information, and improve collaboration between all those involved in the support of the child. Program Structure. Here is how a government can ensure … The report finds that whilst “governments have adopted a range of digital innovations in recent years and are gradually moving services online, in general, the citizens and private sector’s take-up of digital technologies has been faster”. Reduced labor costs. The program has been successful and the benefits for citizens are starting to flow: EY insights on digital transformation can help you unlock new value and create the enterprise of the future. In a year where many government services and processes rapidly pivoted to digital formats, this online program will further develop your digital fluency, particularly in the challenges and opportunities technology is creating for government. The Indian city of Nagpur is expanding rapidly, and unplanned urbanization has resulted in slums, pollution, poor waste management and inadequate public transport. All Rights Reserved. The government is satisfied with Bane NOR’s cybersecurity management, which now meets the required standards. Working with governments to build stronger administrations for impactful public policies. 4. When implementing digital services, innovators can meet challenges related to internal risk aversion and user adoption, but these challenges are easily overcome and quickly replaced by benefits, which include: 1. Around 40% of transactions with Australian state and federal government are still completed using traditional (non-digital) channels, according to recent research. ... “The citizen experience is among the top drivers in digital transformation of government bodies,” with an … A measurement and benefit framework was established in 2012 to show the positive impact of the strategy Scotland’s Digital Future: Delivery of Public Services.. For the first time, they could use a mobile app to complete key policing procedures on the spot, such as taking witness statements, logging evidence and consulting the main database. Bane NOR, Norway’s rail infrastructure provider, is in the process of replacing its 1950s-era technology with a next-generation traffic control system. Importantly, orga… The council has realized significant benefits. Many governments already feel the pressure to modernize. Reducing the amount of manual and repetitive work leads to higher levels of productivity and satisfaction, in turn helping to attract and retain high-quality candidates and improve citizens’ experience with government services. 3D printing has the potential to improve turnaround time and reduce construction costs for infrastructure and public transportation projects; establish more efficient and lower-cost supply chains for defense agencies; and facilitate job creation and economic transformation of remote locations through the introduction of new manufacturing capabilities. This will require structures to promote awareness of the opportunities and benefits of digital technologies and data reuse, and to equip civil servants with the necessary skills. Paving the way for local authorities to become a hub for local businesses, contractors and franchises to boost revenue in the local community. Improved internal efficiency and productivity. The first city selected for this transformation was Nagpur. In an environment of uncertain growth and rising demand, governments must find sustainable ways to finance public services and infrastructure. New digital professions are now established across the public sector. Drawing inspiration from the Indian government’s Smart City Mission, the state of Maharashtra developed a charter for transforming urban centers using technology. Digital Transformation is enabling the creation of new operating models and services within the local economy. According to a survey of 28,000 Internet users in the European Union, the top benefits of e-government include saving time (80 percent), gaining flexibility (76 percent) and saving money (62 percent). 2. Given the sensitivity, strict controls and protocols have been established to govern data sharing. On the one hand, as governments embrace digital technologies and become more interconnected with partner organizations and smart devices, new vulnerabilities arise that can be exploited by cyber attackers. The EY team prepared a smart city vision and integration plan. remember settings), Performance cookies to measure the website's performance and improve your experience, Advertising/Targeting cookies, which are set by third parties with whom we execute advertising campaigns and allow us to provide you with advertisements relevant to you,  Social media cookies, which allow you to share the content on this website on social media like Facebook and Twitter. In turn, employees are freed up to spend less time carrying out routine tasks, and more time using their specialist skills. It can help improve urban planning by optimizing routes for transport operators, reducing commuters’ journey times; provide educational support to students based on their individual learning needs; and enable online self-referral and screening, signposting citizens to social services based on their needs and eligibility. Mobile technologies can help agencies empower their workforce to do their jobs more effectively. The public sector cannot fund every infrastructure project itself; it must find innovative ways of working with other investors. Administrative tasks are being provided with high accuracy and reduced effort. Keeping people, information and strategic interests safe. Bane NOR is now able to manage the risks of its systems and networks in order to deter, detect and respond to cyber threats and implement recovery procedures if a cyber incident does occur. Emergency services can be accessed seamlessly throughout the city. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. “The project to provide all of my officers with mobile technology has been a resounding success,” says Greater Manchester Police Chief Constable Ian Hopkins. In a competitive labor market, the public sector has not always been an employer of choice for top talent. These e-participation tools also encourage greater collaboration with citizens by involving them in decision making, policy setting, budget prioritization, problem solving and the co-design of services. Many governments recognize the need for digital transformation and digital maturity. EY is a global leader in assurance, consulting, strategy and transactions, and tax services. Governments must also exploit the power of cloud computing to increase their own computing capacity, support secure biometric identification programs and provide safe payment platforms for citizen transactions. Helping societies and economies to function better. Digital transformation provides a valuable opportunity for core business functions, such as finance and HR, to move away from manual processes and … A cashless economy is being promoted, paving the way for financial inclusion initiatives. Government sectors, realizing the benefits of automation, have been using technology like AI and chatbots to create more citizen-centric experiences. Social media and mobile platforms are replacing traditional channels as a means to interact with government, report concerns and provide feedback. The report identifies six barriers to digital transformation: Read the Digital Government Transformation report. (pdf), Understand their citizens better and achieve better outcomes, Provide services more effectively and efficiently, Engage with external partners to develop new delivery models, Commercialize some public services and develop fresh sources of revenue, Freeing up social workers’ time by automating the carer payment process, Increasing the accuracy and speed of the landlord registration process, Improving the social housing repairs process, Accelerating the customer contact process, Introducing automated audit and reporting relating to all purchase card transactions, Enhancing the scheduling of social workers to support vulnerable children. Defense organizations are investing in AI and machine learning; cyber weapons and threat detection programs; cybersecurity apparatus; robotics and digital tools to make them nimbler and more effective. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. We live in uncertain times. Many emerging countries need new infrastructure to support their growing populations and increased economic activity, while mature markets must renew deteriorating or inefficient infrastructure. Robotic process automation (RPA) offers increased speed and efficiency, the flexibility to cope with peaks in demand or backlogs, and the reduction of manually introduced errors. So it was key to make cyber-risk analysis an ongoing part of risk management, so that the correct measures can be put in place to help mitigate against emerging threats. Updates from the Scottish Government's Digital Dirtectorate. Nagpur Municipal Corporation (NMC), the body responsible for the administration and development of the city, wanted to harness the power of technology — including digital networks, smart sensors, advanced analytics and IT solutions — to build a better living and working environment for all its citizens. Posted on November 2, 2015 in Australia, Digital Transformation, Digital Trends. Better collaboration among departments. In a key plank of digital transformation undertaken by Greater Manchester Police, EY designed and procured new mobile capabilities to allow officers to spend more time in valuable, public-facing activities and less time processing paperwork back at base. Estimates show that nearly US$100 trillion globally needs to be spent on infrastructure in the next 20 years. “The fundamental question is: do you want a social worker spending 80% of their time filling in forms or helping someone?” says Kirsty Louise Campbell, formerly the council’s Head of Strategy and Insight. When the transactions are digitized, monitoring sales and taxes becomes convenient. Today’s citizens expect public services to be as personalized and responsive as the services they get from the private sector. GDS provide the tools, skills and techniques needed for that to happen. Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. The threats from unpredictable states, terrorist groups and other non-state actors are increasing and made more complex through digital technology. Digital transformation will involve substantial investment in ICT, transitional and redundancy costs as well as outlays on improving digital literacy. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Economic growth, social cohesion and equality of opportunity rely on a country’s workforce being skilled and ready to embrace the needs of 21st-century employers. To build a public sector that is fit for the future, government must reinvent itself. Smart infrastructure offers a way to harness the latest technologies to obtain maximum value and efficiency and create resilience and sustainability. Clear benefits of digital government transformation & FPT Case study. A recent report from the World Economic Forum (WEF) labels governments “the dinosaurs of the digital age: slow, lumbering and outdated.” And according to WEF’s 2016 Network Readiness Index, which assesses digital advancement, the gap is widening between the growth in individuals’ ICT use and governments’ engagement in the digital economy. It has also introduced other digitalization initiatives aimed at reducing maintenance costs, making services more reliable, and providing better and faster information for travelers and train operators. 7. To realize this vision, FACS needed an information system that could support decision making and improve collaboration between the network of family, carers, caseworkers and service providers. “The challenge is that citizens’ needs are getting more complex while at the same time everyone expects councils to do more with less,” says Shelia Haig, the council’s Revenues and Benefits Manager. Estonia, a country with a population of only 1.3 million, is frequently cited as a leader in digital government. Customer service has improved, and there is greater availability of services — 24/7 in some cases. 3. Governments that effectively manage digital transformation will create a world-class quality of life for their citizens, regain public trust and improve their country’s competitiveness within the global economy. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Employee engagement and job satisfaction are higher as a result. Government benefits Productivity and efficiency Digitising customer transactions can unlock a range of productivity and efficiency benefits for government. This can be done by deploying intelligent automation tools to complement human workers. This major shift in policing methods was underpinned by a new operating model and an integrated operational policing system that gives users access to better-quality information, supports citizen interaction and improves information sharing with partners such as fire fighters and paramedics. Governments that effectively manage digital transformation will create a world-class quality of life for their citizens, regain public trust and improve their country’s competitiveness within the global economy. Police forces are using mobile technologies to reduce incident response times, while data analytics is enabling predictive policing models and better threat analysis planning. This is a post by Scott McLear, our Digital Communications and Engagement Manager. Today, conflicts are waged not only on the battlefield but on public transport, on social media and in cyberspace. 6. Increase in Revenues: This is one of the most obvious and common benefits of the digital economy. More innovation. Making it easier to use government services. Blockchain technology can help track how money is spent through the system — for example, from finance ministry to spending department and then delivery agency. To create this digitally enabled public sector of the future, governments have five critical areas to consider. As digital transactions are generally faster, more convenient and mobile, they are fast becoming the preferred channel for citizens to access government services. Over the course of a nine-month deployment, 6,500 officers and other staff were equipped with more than 9,000 devices including smartphones, tablets and wearable tech. As well as deploying these technologies to boost public value, governments must think differently about their role, becoming a platform for an ecosystem of partners including agencies, private businesses, not-for-profit organizations, social enterprises and citizens that together can develop innovative services and business models. In response, the state’s Department of Family and Community Services (FACS) is implementing major reforms to strengthen the system. Digital technologies create opportunities to explore new models for providing services, improve management of resources through smarter spending, and link the money invested in programs and services to the outcomes they produce for citizens, boosting accountability and trust. "The Journey to Government’s Digital Transformation" examines digital technology’s ability to fundamentally transform the way the public sector operates and delivers services to customers and offers strategies for government leaders to accelerate the rate of their progress. The lack of evidence-based investment by the government and poor use of data meant that service delivery for child protection was often ineffective and reactive. Passionate about leading teams to guide public performance, innovation and service. Review our cookie policy for more information. If the number of non-digital transactions could be reduced to 20% over a ten-year period, “productivity, efficiency and other benefits to government worth around $17.9 billion (in real terms), along with savings in time, convenience and out-of-pocket costs to citizens worth a further $8.7 billion” according to Deloitte Access Economics.. 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